Reference

mantra 88 Terms & Conditions

mantra 88 Terms & Conditions set out how you open, use and protect an account while accessing casino, slot and sports areas with DANA, OVO, GoPay or QRIS.

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HELP WITH TERMS

Three Ways To Resolve Account Questions

A clear contact path helps when a Terms & Conditions question affects your account or wallet status. Start with the account help route and include the phone number or email linked to your profile, the date of the relevant action and any reference shown beside a DANA, OVO, GoPay or QRIS entry. We can then identify the correct policy point without asking you to repeat the full account history. Do not send a password or one-time security code when requesting help.

Team online

Account access

If you cannot enter the account, use the account help route and provide your registered contact detail. We use that detail to locate the relevant Terms & Conditions question, while you keep passwords and one-time security codes private.

Wallet status

For a payment or withdrawal question, attach the transaction reference and name the rail used, such as QRIS, DANA or bank transfer. We compare the receipt with the account record before explaining the applicable Terms & Conditions step.

Policy change request

To ask for a correction or raise a policy concern, write through the account contact route with the exact wording and section that concerns you. We direct the request to the team handling account records and Terms & Conditions matters.

RECORDS AND ACCESS

How We Apply These Rules

Our Terms & Conditions work alongside practical controls for account security, payment matching and policy changes.

Account data

We use the contact and account details you submit to create access, match policy requests and communicate about account status. Keep your phone number and email current; inaccurate details can delay a response or prevent us from confirming ownership.

Payment records

A DANA, OVO, GoPay, QRIS, bank transfer or virtual account reference may be retained with the related account record. This lets us reconcile a receipt, identify a disputed entry and apply the payment clauses in these Terms & Conditions.

Cookie controls

Cookies and similar browser storage can support sign-in continuity and policy preferences. If you clear them, the account may ask you to authenticate again on that device; clearing browser data does not remove account records held for policy purposes.

Security steps

We expect you to keep your password, phone access and one-time codes private. If a device is shared or a sign-in looks unfamiliar, change the account credential through the available account route and contact us with the time and device details.

Retention request

Records are kept only as needed for account administration, payment matching, security checks and applicable legal duties. If you ask what remains connected to your account, we explain the relevant retention reason and the route available for a lawful change or deletion request.

Who to contact

Send data, correction or access questions through the account help route, using the contact detail attached to your profile. State whether you seek a copy, correction, restriction or deletion, and we will assess the request against these Terms & Conditions and local law.

Terms & Conditions Questions Answered

The questions below address the account and policy points Indonesian customers usually need before opening access. Each answer relates to these Terms & Conditions rather than general casino or sportsbook features. If your situation concerns a specific DANA, OVO, GoPay, QRIS, bank transfer or virtual account entry, include its reference when you contact us so the policy response can match the correct record.

They govern account creation, contact details, sign-in duties, payment and withdrawal checks, policy notices, data handling, account restrictions and contact requests. They also explain that access depends on local law, so you should read the current wording before using any account area.

Yes. We show the relevant Terms & Conditions during the account path, and you need to confirm that you understand them before account access is completed. If a clause is unclear, contact us through the account help route before submitting your account details.

They explain how we match a DANA or QRIS reference to your account and what may happen when a receipt cannot be matched. Keep the payment reference, use your own authorised wallet or bank route, and contact us if the account record does not reflect the transaction.

Update your phone number or email through the available account route as soon as it changes. We may request an ownership check before applying the change, because accurate contact details support sign-in recovery, policy notices and questions about OVO, GoPay or bank transfer records.

You can ask through the account help route using the contact detail attached to your profile. Tell us whether you want a copy or correction and identify the relevant record. We assess the request under these Terms & Conditions, account security needs and local law.

Access may be paused when account details conflict, a payment cannot be reconciled, security activity needs checking or a legal restriction applies. We use the account contact route when a response is needed. Eligibility depends on local law, and we may request clarifying account details.

Use the account contact route and identify the section or wording you want clarified. We can explain the current policy version and record your request. If a material change affects account duties, the applicable notice will be shown through the relevant account or access path.

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